Enter the subject in the following format: "SDT, FCO or FMG (which company you are in when you experience the issue): (Brief description of the issue)". For example: "SDT: Pick lists print garbled text".
Enter all other required information. When entering Priority and Severity, please note the difference between the two:
Severity: How would you rate the severity of this issue?
Priority: How *time-sensitive* is the issue?
If your request is a bug, IT will reach back out to you to complete re-testing and validate. If multiple users report the same issue, the original submitter will be asked to complete the retesting.